Visitor Experience & Customer Service Apprentice within the Education Team at Forge Mill Farm
Sandwell Metropolitan Borough Council
Training Provider: SANDWELL COLLEGE
Description
Support Forge Mill Farm’s Education Team in delivering engaging programmes while providing excellent customer service, assisting with events and interacting with visitors. This varied role offers valuable opportunities to develop visitor service skills and contribute to creating a welcoming environment for everyone that visits the farm.
Key Information
Apprenticeship Level
Level 2 - Intermediate
Sales, marketing and procurement - Customer service practitioner (level 2)
Working Hours
37 hours per week
Hours of work are typically 8:30am to 4:30pm, Monday to Sunday. You will work 5 days out of 7 on a rota basis, including alternate weekends, with some evenings and Bank Holidays required in line with the Events Timetable.
Duration
12 Months
Start Date: 2 March 2026
Positions
1 position available
Disability Confident Employer
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsTeam workingInitiativeMaintain confidentialityData ProtectionFlexible attitudeApproachable mannerPolite and friendlyPositive attitudeWear PPE/Council uniformPresentable & Professional
Location
Forge Mill Farm
Forge Lane
West Bromwich
B71 3SZ