Information Communications Technician Apprentice
Sureserve Group
Training Provider: CITY OF SUNDERLAND COLLEGE
Description
Reporting to the ICT Service Operations Manager you will provide ‘first line’ technical support to Sureserve users, located across several sites. Candidates will be required to log and manage incoming calls through to resolution.
Key Information
Apprenticeship Level
Level 3 - Advanced
Digital - Information communications technician (level 3)
Working Hours
37 hours per week
08:00 – 16:30.
Duration
18 Months
Start Date: 27 October 2025
Positions
1 position available
Not Disability Confident
Skills Required
Team workingAdministrative skillsAttention to detailCommunication skillsCustomer care skillsIT SkillsPatienceProblem Solving
Location
Unit 2
Tulip House Craven Court
Newmarket
CB8 7FA