Helpdesk IT support technician Apprentice
Flex It
Training Provider: TELFORD COLLEGE
Description
Providing first-line technical support to customers via phone, email, and helpdesk software (Connectwise), ensuring responses align with agreed service levels. Key responsibilities include logging and managing support tickets, performing daily backup checks, and configuring and installing IT hardware such as workstations, laptops, and printers.
Key Information
Apprenticeship Level
Level 3 - Advanced
Digital - Information communications technician (level 3)
Working Hours
37 hours per week
Monday - Friday 8:30am - 5pm
Duration
18 Months
Start Date: 11 September 2025
Positions
1 position available
Not Disability Confident
Skills Required
Communication skillsIT skillsAttention to detailCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsLogicalInitiative
Location
1 BRASSEY ROAD
SHREWSBURY
Shrewsbury
SY3 7FA