Guest Experience Apprenticeship
London Luton Airport Operations
Training Provider: WEST HERTS COLLEGE
Description
Join London Luton Airport as a Guest Experience Apprentice and earn a Level 2 Customer Service qualification. Help deliver outstanding passenger service, support guest enquiries, improve customer satisfaction, and gain hands-on experience in a dynamic airport environment. Open to LU1–LU4 residents.
Key Information
Apprenticeship Level
Level 2 - Intermediate
Sales, marketing and procurement - Customer service practitioner (level 2)
Working Hours
42 hours per week
Typical shift working hours rotating between 05:00 - 17:00 and 14:00 - 02:00 - 17:30, with occasional shifts during peak travel times, exact working days and hours TBC
Duration
12 Months
Start Date: 1 October 2025
Positions
1 position available
Not Disability Confident
Skills Required
Communication skillsOrganisation skillsCustomer care skillsTeam workingPositive attitude
Location
Navigation House
Airport Way, London Luton Airport
Luton
LU2 9LY