Customer Service Apprentice
The Encore Group (Envelopes And Packaging)
Training Provider: EAST DURHAM COLLEGE
Description
Delivering outstanding customer service while supporting office organisation and communication through effective administrative duties. This role puts you at the centre of both the team & the customer experience — you’ll ensure every interaction is positive, professional, and efficient, helping to create a welcoming environment for everyone.
Key Information
Apprenticeship Level
Level 2 - Intermediate
Sales, marketing and procurement - Customer service practitioner (level 2)
Working Hours
40 hours per week
Mon-Fri 08:30 to 17:00 with a 30 minute lunch break
Duration
12 Months
Start Date: 1 December 2025
Positions
1 position available
Not Disability Confident
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingInitiative
Location
Davy Drive
North West Industrial Estate
Peterlee
SR8 2JF