Customer Service Apprentice (Frontline)
Sandwell Metropolitan Borough Council
Training Provider: SANDWELL COLLEGE
Description
Are you friendly, enthusiastic, and passionate about helping people? Sandwell Council is offering a range of exciting Customer Service Apprenticeships in Frontline Services where you’ll gain valuable experience, develop key skills, and work towards a Level 2 Customer Service Practitioner qualification.
Key Information
Apprenticeship Level
Level 2 - Intermediate
Sales, marketing and procurement - Customer service practitioner (level 2)
Working Hours
37 hours per week
Monday - Friday with hours varying between 8am - 5.30pm
Duration
12 Months
Start Date: 3 November 2025
Positions
20 positions available
Not Disability Confident
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatienceData ProtectionFlexibilityEmpathy/SympathyConfidentialityProfessionalismRespect for others
Location
Freeth Street
Oldbury
B69 3DB