Customer Experience Improvement Apprentice
West Midlands Combined Authority
Training Provider: IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Description
Support customer experience improvements at WMCA through surveys, feedback analysis, admin tasks, and research while completing a Level 3 Customer Service apprenticeship and learning digital tools.
Key Information
Apprenticeship Level
Level 3 - Advanced
Sales, marketing and procurement - Customer service specialist (level 3)
Working Hours
37 hours per week
Monday - Friday, 36.5 hours per week.
Approx. 9.00am - 5.00pm.
Duration
24 Months
Start Date: 16 February 2026
Positions
1 position available
Disability Confident Employer
Skills Required
Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsTeam workingInitiativeNon judgementalPatience
Location
16 Summer Lane
Birmingham
West Midlands
B19 3SD