Contact Management Centre Officer - Apprenticeship (Kidlington)
Thames Valley Police
Training Provider: THE CHIEF CONSTABLE OF THAMES VALLEY
Description
Our teams are the first point of contact for over 1000 emergency and over 2200 non-emergency phone calls and over 100 interactions via our digital platforms every day. As a Police Call Handler, you will perform one of the most demanding roles in the modern police force and one which is key to inspiring satisfaction and confidence in the community.
Key Information
Apprenticeship Level
Level 3 - Advanced
Protective services - Emergency contact handler (level 3)
Working Hours
37 hours per week
6 on 4 off.
2 earlies ranging from 07:00 to 17:00.
2 lates ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat).
2 Nights ranging from 21:00 to 07:00.
Duration
18 Months
Start Date: 18 May 2026
Positions
30 positions available
Not Disability Confident
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsTeam workingNon judgementalPatience
Location
Thames Valley Police
Oxford Spires Business Park
Kidlington
OX5 1NZ