Apprentice IT Service Desk Analyst
Fera Science
Training Provider: APPRENTIFY LIMITED
Description
As an IT Service Desk Analyst Apprentice, you'll be the first point of contact for service users and customers seeking support, information, or access to IT services. You’ll provide first-line technical support across multiple channels - including phone, email, digital platforms, and self-service tools.
Key Information
Apprenticeship Level
Level 3 - Advanced
Digital - Information communications technician (level 3)
Working Hours
37 hours per week
Monday to Friday. 37.5 hours per week. Working hours TBC.
Duration
13 Months
Start Date: 1 December 2025
Positions
2 positions available
Not Disability Confident
Skills Required
Communication skillsIT skillsAttention to detailCustomer care skillsProblem solving skillsTeam working
Location
York Biotech Campus
Sand Hutton
York
YO41 1LZ