Apprentice Customer Service Specialist
Midland Eye Holdings
Training Provider: NORTHWEST EDUCATION AND TRAINING LIMITED
Description
To provide exceptional front-line service to patients, combining efficient clinic customer service including patient engagement and journey. This role is responsible for supporting outpatient bookings and appointments from enquiry to discharge, while actively converting inbound patient leads into consultations. This role supports business growth.
Key Information
Apprenticeship Level
Level 3 - Advanced
Sales, marketing and procurement - Customer service specialist (level 3)
Working Hours
38 hours per week
Hours set between 8am and 6pm Monday to Friday.
Example shifts: 8am - 4pm or 9am - 5pm or 10am - 6pm.
May be required to weekends but will be renumerated accordingly.
Duration
15 Months
Start Date: 5 January 2026
Positions
1 position available
Not Disability Confident
Skills Required
Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsLogicalTeam workingInitiativePatienceCuriosity
Location
50 LODE LANE
SOLIHULL
Solihull
B91 2AW