Apprentice Customer Service Assistant within Library Services
Sandwell Metropolitan Borough Council
Training Provider: SANDWELL COLLEGE
Description
We’re looking for a motivated and friendly apprentice with a genuine enthusiasm for books and libraries. You’ll support the day-to-day running of the library while providing great customer care; sharing a love of reading, and helping people find the information they need. If this sounds like you, we’d love to hear from you.
Key Information
Apprenticeship Level
Level 2 - Intermediate
Sales, marketing and procurement - Customer service practitioner (level 2)
Working Hours
37 hours per week
Monday to Friday, 9.00am to 5.00pm.
Duration
12 Months
Start Date: 2 February 2026
Positions
2 positions available
Disability Confident Employer
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatienceFlexible and reliableEmpathy and understandingAccurate and methodical
Location
Wednesbury Library
Walsall Street
Wednesbury
WS10 9EH