Apprentice Customer Service Adviser
Solihull Metropolitan Borough Council
Training Provider: COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED
Description
The post holder is a member of the Solihull Connect Customer Contact Service which handles a diverse range of enquiries, via face to face, incoming and outgoing telephone calls, emails, live chat and Short Message Services (SMS). The successful person will be a customer focused and flexible providing a seamless service to all customers.
Key Information
Apprenticeship Level
Level 2 - Intermediate
Sales, marketing and procurement - Customer service practitioner (level 2)
Working Hours
37 hours per week
Monday to Friday, requirement for flexibility of working hours during the week. Shifts to be confirmed.
Duration
18 Months
Start Date: 5 January 2026
Positions
1 position available
Disability Confident Employer
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsTeam working
Location
West Mall, Chelmsley Wood Shopping Centre
Birmingham
B37 5TN