Apprentice Customer Liaison officer
Nellie Supports
Training Provider: NORTHWEST EDUCATION AND TRAINING LIMITED
Description
As a Customer Liaison officer at Nellie Supports, you will be the first point of contact for clients, families, and professionals seeking support with mental capacity, care, and legal-related services. This role demands empathetic listening, excellent customer service, legal awareness, and strong coordination skills throughout the process.
Key Information
Apprenticeship Level
Level 3 - Advanced
Sales, marketing and procurement - Customer service specialist (level 3)
Working Hours
40 hours per week
Monday to Friday 9am to 5pm.
Duration
15 Months
Start Date: 1 October 2025
Positions
1 position available
Not Disability Confident
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsLogicalTeam workingInitiativeNon judgementalPatience
Location
Unit 20, Springfield Business Park
Caunt Road
Grantham
NG31 7FZ