Apprentice CSOT Support Analyst
University Of Birmingham
Training Provider: HIT TRAINING LTD
Description
The Core Systems Optimisation Team Service Desk handles everything from individual technical problems to system outages relating to the university’s core systems footprint. The apprentice will learn how to analyse new issues and requests. Taking phone calls from users, helping them in-person, using online live chat and our web-based contact form.
Key Information
Apprenticeship Level
Level 2 - Intermediate
Sales, marketing and procurement - Customer service practitioner (level 2)
Working Hours
36 hours per week
Monday to Friday, 7.2 hours per day.
Duration
15 Months
Start Date: 2 February 2026
Positions
1 position available
Disability Confident Employer
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsTeam working
Location
Edgbaston
Birmingham
West Midlands
B15 2TT