1st Line Service Desk Agent Apprenticeship Programme
Atos It Services
Training Provider: SOLIHULL COLLEGE AND UNIVERSITY CENTRE
Description
We are building a team to provide IT Support & Services to one of our critical public sector clients.
You will be the "face" (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.
Key Information
Apprenticeship Level
Level 3 - Advanced
Digital - Information communications technician (level 3)
Working Hours
37 hours per week
Monday - Friday, may have some shift patterns, e.g. 7.00am - 3.00pm or 11.00am - 7.00pm (to be confirmed).
Duration
18 Months
Start Date: 16 February 2026
Positions
28 positions available
Disability Confident Employer
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsLogicalTeam workingPatience
Location
3300 Solihull Park Way
Birmingham Business Park
Birmingham
B37 7YQ